Mobile Banking (Account Opening)

GEOROID MOBILE BANKING SOLUTION FOR ACCOUNT OPENING

GOVERNMENT RULE

As part of 'Know Your Customer' (KYC) principle, RBI has issued several guidelines relating to identification of depositors and advised the banks to put in place systems and procedures to help control financial frauds, identify suspicious activities, and for monitoring of large value cash transactions. Instructions have also been issued by the RBI from time to time advising banks to be vigilant while opening accounts for new customers to prevent misuse of the banking system for perpetration of frauds.

SOLUTION OVERVIEW

Georoid Technologies developed Mobile based solution for automating the Bank Account opening Credit Card / Customer Loan, Insurance form filling & tracking process for banking operations. Remote account opening system replaces previous, cumbersome processes and more than one interaction with the customer.

The Smartphone/tablet apps scales easily to cater for demand, since new devices can be acquired relatively easily and placed "in the field", while its high-tech imaging and optimised communications technologies dramatically reduce the time it takes to serve the customer.

PRESENT OPERATION MODEL

Credit application process wherein the registration & verification of the customer is done through filling up of the form and customer tracking is a very tedious task for the bank. The current process of field force reporting is manual and paper- based. Firstly the sales executive approaches the customer and fills the application form and captures his personal details which are sent to the DSA for verification. The data operators in the branch key in the form details into the system. Then verification and QA is done. When it is approved, the forms are sent to the CPA who reviews application. The data operators key in the form details again at the head office. So, this results in duplication of work and is very cumber some. Moreover, the bank gets to know about the application only when the application reaches CPA i.e. after 5-7 days and till that time even the customer is unaware of the status of application.

Solution

Our Product allows field executives to enter the personal details of the customers like name of the customer, date of birth, gender, nationality and his office details on the mobile. The executives can even click customer's photograph and get his signature for authenticity. The DSA immediately comes to know about the application. So it takes very less time to verify the application and approve it. The solution enables the field representatives to fill application on mobile device and transfer data in real time to the central server for Verification & Processing. This process will help in saving time and reduce the costs as well. This Solution enables tracking of applications right from the DSA level and improves and digitize the current process for Account Opening & Credit card creation through the Direct/DSA channel.

A secure web backend is provided for auto synchronization using Web services. Data Synchronization via GPRS is possible. The web panel provides authentication and helps in managing leads i.e. import /export from an existing application. Panel also helps in editing data filled in by field executives and enable/ disable field executive's mobile account. Reports generation, tracking of daily progress report of field sales executives in real time and tracking edits and versions is also possible.

Specific Features of the system:
  • New customer capture form

  • Capture mandatory document photo like PAN Card/ License / Photo ID

  • Customer signature capture

  • Secure & Real Time Transfer of Data

  • Complete approval workflow over secure web panel

  • Export Reports in Excel/CSV format

  • Integration support with your existing CRM interface/Banking system.

Benefits
  • Reduce TAT for customers

  • Real Time tracking

  • Automate complete approval workflow

  • Increase in productivity

  • Inbuilt Photo & Signature capture

  • Efficient tracking & management of field staff

  • Manage metro, cities & remote locations under one unified system

Significant Cost Savings

Reduction in print costs and labour costs (with lower data entry costs and improved error reduction).

Error Reduction in Data Entry

Business rules and validation scripts catch and correct errors as they occur.

Removal of Duplication of Labour

Data is entered only once, reducing processing time

Enhanced Forms Management

Ability to quickly and effectively amend / change existing forms and provision almost Instantaneously to widely distributed workforce.

Improved MIS

Near real time monitoring of employee activity / productivity.

Increased Security

Encrypted storage and transmission increases security over paper forms

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Key To Success
Reduced Operating Costs

Reducing and controlling operating costs has become a necessity in this financially challenging environment. And our products are designed to do just that.

Enhanced Customer Experience

Our Customers are the essence of our business. We work to satisfy their requirements and anticipate their needs. They must be assured that our goal is for them to be successful.

Increased Operational Visibility

Implementing our IT management solutions gives our clients vastly improved visibility of their services. This detailed view of service performance allows them key insights into potential road blocks and to improved diagnostic information to aid in the restoration of compromised services.

Minimal IT Deployment Effort

We prioritize automation for minimal human interaction and support, thus saving on both cost and time.

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